Returns & Refunds

Last updated: 05/10/2025

1) Right of withdrawal (14 days – EU)

You have 14 days from the date of receipt of your order to change your mind, without having to provide a reason.

To exercise this right, contact us at [email SAV] with your order number .

You will need to return the items within 14 days of our response.

Terms :

• 
  New, unused items, complete and in their original packaging .
  
• 
  Sealed hygiene/beauty products: return refused if the seal is broken .
  
• 
  Personalized items: non-returnable (except for defects).
  

Costs: In case of cancellation, the return costs are the responsibility of the customer.

2) Defective or non-compliant product

If your item is faulty, damaged or does not match the order, write to us within 48 hours of receipt at [email SAV] with photos/videos .

We offer a choice of: exchange , credit note or refund , and provide a prepaid return label if the error is ours.

3) Return procedure (step by step)

1. 
   Send an email to [email SAV] (subject: Return request + order number ).
   
2. 
   Await our return authorization with the address and instructions.
   
3. 
   Return the item well protected → [Return address] .
   
4. 
   Keep the proof of shipment (tracking number).
   
5. 
   Upon receipt and quality control (3 to 5 working days), we will proceed with the exchange or refund .
   

4) Reimbursements

• 
  Processing within 5 to 10 working days after validation of the return.
  
• 
  Refund via the original payment method .
  
• 
  The initial delivery charges are not refundable (except in the case of an error on our part).
  

5) Excluded or partially refunded items

• 
  Hygiene/beauty products that have been opened or tested.
  
• 
  Gift cards, digital downloads already provided.
  
• 
  Sale items: refunded at the price paid .
  
• 
  Late or incomplete returns: refusal or partial credit .
  

6) Unclaimed orders / incorrect address

Parcels returned due to insufficient address , non-claim or refusal of parcel can be reshipped (at the customer's expense) or refunded excluding delivery costs .

7) Digital products (if applicable)

For digital content (ebooks, presets, downloadable files), you expressly waive your right of withdrawal upon download/access . No refund will be issued after access to the content, except in the case of a proven technical fault.

8) Contact

Returns Department – ​​[Store Name]

Email: [email customer service] – Tel: [number]

Return address: [Full address]

Standard withdrawal form (if you wish)

To: [Store Name] , [Customer Service Email]

I hereby notify you of my withdrawal from the contract for the sale of the following item:

Order No.: [ ] – Received on: [ ]

Name: [ ] – Address: [ ]

Date: [____] – Signature (if postal)